- Page 1 of 2 -

§ § §

DELORES G. KELLY

614-678-4706 Ÿ Deloresk76@gmail.com

Telecom Circuit Provisioning and Network Engineer

Telecommunications professional with over 15 years in Network Provisioning with a track record of

providing high-end telecom services to U.S clients with a high degree of integrity, leading by example

with a sincere passion to get the job done right the first time. Customer-oriented, dependable, persistent

self-starter who recognizes the importance of being a team player and focusing on attention to detail.

Attained deep industry knowledge of telecommunications standards, processes and procedures as well as

system technologies and architectures. Commercial expertise includes experience in the processes and

technologies of ILECs, CLECs, wireless and wireline providers and their operational systems.

KEY PROFICIENCIES

v Ethernet v Local Service Request v AT&T Mobility

v Access Service Request v Transport v Network Provisioning

v Local Exchange Carrier v Tirks v Billing Specialist

v Circuit Provisioning v Granite Database v E911

v Circuit Designer

PROFFESSIONAL EXPERIENCE

SHENTEL, WAYNESBORO,V 04/13- 10/16

NETWORK PROVISIONING ENGINEERPrimary responsibilities include designing, maintaining and decommissioning paths and segments via

Granite/Xng Database. Issuance of ASRs for Ethernet, OCX, DS3, DS1, Trunks and E911 circuits via Virtual Front Office (VFO) system and manually submission of orders to Carriers. Building & assigning CFA, assigning DACs & CIENNA equipment. Handling large special projects: e.g. CFA Roll, hot-cuts, and

disconnects. Assisting Billing with researching circuit information to validate inventory and charges.

 

AXCENT NETWORKS – REMOTE CONTRACTOR FOR AT&T MOBILITY 07/11- 05/12

ACCESS PROVISIONER

Duties included but not limited to: Issuance of ASRs via the Virtual Front Office system. Providing

management for LECs to maintain all dates to firm order completion date; worked in various databases,

including Granite, Excel and Granite Works. Expert knowledge in customer service and order delivery.

 

AXCENT NETWORKS – REMOTE CONTRACTOR FOR AT&T MOBILITY 01/10- 07/11

NETWORK ENGINEER

Primarily responsible for designing and maintaining Media Gateways (MGWs) within Universal Mobile

Telecom Systems (UMTS) networks. Additional duties included designing circuit paths and segments,

assigning Customer Facility Assignment (CFA) and determining logical and virtual circuit paths for T1’s,

DS3’s, OC3’s within ILECs design systems and DACS cross-connects. Kept Granite/Xng database current

with provisioning and decommissioning services. Also responsible for providing E911 solutions for

network customers.

 

 

 

 

 

 

Delores G. Kelly 614-678-4706 Deloresk76@gmail.com

- Page 2 of 2 -

§ § §

Various Senior Telecom Positions

· Healy & Company – Network Access Provisioning Engineer 01/07 – 05/09

· Cingular Wireless (TekSystems) – Facilities Access Manager 11/05 – 12/06

· Global Crossing - Service Delivery Coordinator II 10/00 – 03/02

Key responsibilities

· Maintained Granite database.

· Analyzed order requests received from clients to ensure proper implementation based on

parameters such as the request type, bandwidth, framing and signaling, and other configuration

information required for expedites etc.

· Completed preorder verifications including the validation of CFA and customer address using

validation tool in WEB VFO, which is interconnected to LECs system through Exchange Path.

· Worked with LECs to resolve the clarifications or sup orders to make any necessary changes.

· Followed up and when necessary, escalating to get FOCs from LECs and ensure circuits were

delivered to the customer by the desired due date.

TECHNICAL and BUSINESS SKILLSETS

· Proficiency with Granite database

· Daily utilization of Microsoft Office Word and Excel, Outlook and other Microsoft applications

· MS EXCEL, OUTLOOK

· VFO Certified

· Knowledgeable in understanding circuit designs and facilities assignments

· Knowledgeable in all LECs ordering systems

· Expert in provisioning all types of telecommunications circuits

· Excellent leadership and supervisory skills

· Skilled in conflict resolutions

· Trained in various software programs

· Experienced in billing procedures for accuracy and soliciting competitive pricing quotes and cost

updates within database systems.

· Held several supervisory and team leader positions

· Writing training materials

EDUCATION/PROFESSIONAL TRAINING

· Southwestern Bell ASR Training certificate (Fort Worth, TX)

· Frame Relay Certificate

· Bell Telephone Learning Center- Customer Service

· High School Diploma - GPA 3.2

· VFO certification, virtual system to issue orders for all ILEC’s,

· Intermediate and Advanced Microsoft Excel